Customer satisfaction survey - Overall service & quality
When it comes to the overall quality of service for the products provided by Scottish Friendly, members rated the organisation highly when compared to the rest of the industry.
The percentage of respondents rating the organisation as very good/excellent for overall quality of product service
| Scottish Friendly score | 58% |
| Industry Ranking | Top Quarter |
Detailed categories
Within the detailed service categories Scottish Friendly continued to achieve industry-beating ratings.
Really cares about its customers
| Scottish Friendly score | 82% | Industry Ranking | Second Quarter |
Is easy to do business with
| Scottish Friendly score | 94% | Industry Ranking | Top Quarter |
Treats customers fairly
| Scottish Friendly score | 91% | Industry Ranking | Top Quarter |
It is once again pleasing to see Scottish Friendly rated so highly for being easy to do business with, especially being judged so highly for treating customers fairly. As a mutual organisation our customers are our owners and deserve nothing but the highest levels of service. It remains a concern that our customers do not rate Scottish Friendly in the top quarter for really caring about its customers (despite a high overall level).