Frequently asked questions

Our contact centre is open from 8.30 am to 5.30pm Monday to Friday. If you are able to contact us via our online form then please do.

If you have an enquiry we’re already dealing with on your behalf, please avoid contacting us for updates – rest assured, our staff are processing these as fast as they can and will be in touch as soon as possible.

If you are able to contact us via our online form then please do. Your enquiry will receive exactly the same level of service as if you had called in and we will get back to you as soon as we can. This leaves our phone lines open for those customers unable to access the web.

You can find some videos here that should help you.

If you are receiving a gift voucher then please allow 28 days after your first payment has been taken. If you are receiving the gift being made directly into the Junior ISA, please allow up to 150 days from the date you make your first payment.

Please note that if it is a cashback offer, we don’t pay the cash to you, the cashback is paid by either Quidco or TopCashBack and can take up to 6 months to be paid, allowing for the minimum investment level to be made and for validation and processing. Any queries must be made directly to the cashback website you are registered with.