Here are our contact details if you ever need to complain:
- Scottish Friendly Assurance Society Limited
Scottish Friendly House
16 Blythswood Square
- Email us
- Telephone (UK): 0333 323 5433
- Telephone (Eire): 1890 987 919
Lines are open 8.30am-5.30pm, Monday to Friday. For your protection calls may be monitored and recorded.
We will acknowledge the complaint within 5 working days of receipt of complaint, by letter.
We will investigate the complaint and endeavour to send a final response within 4 weeks of receipt of your complaint. If we are unable to provide a final response within this time we will send an update.
We will endeavour to send a final response within 8 weeks of receipt of the complaint. If we are unable to provide a final response within this time frame, we will write explaining why and advise you when to expect a final response.
In the unlikely event that the above steps fail to resolve any issue within 8 weeks, you may refer the matter to the Financial Ombudsman Service. In every case a leaflet describing their procedures will be sent to you with our final response.
You can contact the Financial Ombudsman Service at:
You may also use the EU online dispute resolution (ODR) platform. More information can be found here.
Making a complaint won't affect your legal rights.