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Privacy policy - Contact us

How your personal information is used by Scottish Friendly.

Created September 2019

To ensure your information is kept confidential, we will ask you to identify yourself by asking some questions such as date of birth and address, before we process any request from your email, letter or call. If you have given permission to another person to deal with your affairs on your behalf we will ask them to prove that they have your permission.

1. Information we collect

When you contact us, we may collect, use, store and transfer different kinds of personal information about you, such as:

  • Your name, date of birth, home address and email address.
  • We will record any conversations that take place between you and us.
  • Requests you make such as changing your bank details, your personal details, such as any changes of address or name.

Our main privacy policy can give you more information.

2. How we use the information we collect

The Data Protection Regulation gives us a number of different conditions to allow us to process your personal information lawfully. We’ll only use your information when one of those conditions has been satisfied. We will only use your personal information for the purpose for which we collected it which is:

  • To enable us to answer your query and for you to receive a response from us.

This processing is based on the lawful basis of consent.

3. How we share the information we collect

We may share your personal information within Scottish Friendly and with other companies we work with. Our employees will access your information for the uses outlined in the sections above. However, only employees requiring particular access to your information are given it.

4. Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information including the right to receive a copy of the personal information we hold about you, that inaccurate personal information is corrected, that your personal information be deleted, processing restricted, a copy of your information be provided in a format that allows for easy transfer and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk).

In cases where we are processing your personal information on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We will do so unless we have a legitimate overriding reason to continue to process your personal information.

If you have asked us to send you information about our products and no longer wish to receive these we will need to add you to our ‘suppression’ list of people who do not want to hear from us again in order that we can fulfil your request.

5. Further details

If you are looking for more information on how we process your personal information including on data security, data retention and lawful processing bases, please refer to our main privacy policy. This contact us privacy notice created on 17 September, 2019 is valid at your time of reading.

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