We're here to help

If you're looking for help with managing your account, you may find the information you require in our support hub. Alternatively, you can call, write or send a message.

Our Glasgow-based Customer Service team is available to help you. Whatever your query, we'll provide a friendly greeting and our best customer care.


Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ

Some useful information

If you're calling for a current valuation why not see if our valuation tool can help you? Or why not try our My Plans service or app.

If you're changing your name, you’ll need to write to us enclosing a copy of the relevant information (e.g., a marriage certificate) at the address above.

Making a complaint

At Scottish Friendly, we aim to provide the highest possible standards of customer service at all times. However, if we don't meet your expectations or you're dissatisfied in any way with our service or products, we'd like to know. Learn more about our complaints process and how to lodge a complaint here.

Senior Independent Director

As a member of Scottish Friendly you're entitled to contact your Senior Independent Director (SID). They're an independent Scottish Friendly board member who is neither a member of the executive or a Chair person. 

If you're a member of Scottish Friendly and have a concern which you feel has not been adequately resolved by us, you may request that your concerns are put before the SID of Scottish Friendly. Upon receipt of your request your concern will be placed before the SID who will respond to your case. Please use our online contact form to request this.

Submit a death claim

We're sorry for your bereavement. To submit a death claim form, you can download and print the form using the link below to send to us. Full instructions including a checklist are also provided to help you.

Download death claim form

Looking for a maturity claim form?

If you’ve misplaced your maturity claim form you can download a replacement form here.

Can’t find your policy document?

If you've lost your policy document, you can download a Lost Policy Declaration form to complete and return with your claim form.

Download lost policy document form – surrenders claim

Download lost policy document form – maturity / death claim