Sight or hearing loss?

Everyone deserves equal access to products and services, regardless of the challenges they may face. For those customers with reduced sight or hearing, we offer a range of options to help customers get the information they require.

If you're concerned about the impact that reduced sight or hearing may have, please let us know and we'll be happy to support and explain some of the ways we can help.

Some of the options we offer for key documentation include:

  • Larger print

  • Braille

  • Audio format

You can contact us and we'll find the best way to support you.


Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations, and Scottish Friendly is not responsible for their content.


The RNIB specialises in supporting people who are experiencing sight loss.(Just so you know, the links will open in a new window.

Age UK

A charity that offers support and guidance to older people in the UK.

British Deaf Association (BDA)

The BDA is the UK’s leading charity run by Deaf people for Deaf people.

We're here to help

If you are looking for help with managing your account, you can call, write or send a message.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ