Domestic and financial abuse

If you're facing domestic and/or financial abuse, we recognise that this can make it challenging to deal with your money. It's a priority for us to support any customer that is impacted by this and we invite you to get in touch so we can help you in any way we can.

Domestic abuse happens when someone has to change what they do because of the actions or behaviour of a current or ex-partner, carer or family member.

Whichever form it takes, we're here to help. For example, we can send letters to a different trusted address of your choice or add extra security protection to your account or policy.

We'll work with you to find the best way to help. So please get in touch, using the information below, if someone is:

  • Stopping you from working

  • Intercepting or opening your mail

  • Controlling your accounts

  • Making you explain your spending

  • Taking out credit cards or loans in your name

  • Spending your money without telling you

  • Taking money from your account without you knowing

Your privacy is a priority for us, and we want to create an environment where you feel empowered to reach out for any support you may need. All members of our customer services team have gone through appropriate training to help people manage their accounts during times when they might be more vulnerable.

We are here to support you every step of the way. Please contact us, so we can work with you to find the best way to support you.


Domestic abuse

Domestic abuse happens when someone has to change what they do because of the actions or behaviour of a current or ex-partner. It includes:

  • physical or sexual abuse

  • violent or threatening behaviour

  • controlling or coercive behaviour

  • financial abuse

  • psychological, emotional or other abuse.

Where can I get help?

There’s a list of charities and groups offering free, confidential support and advice 24 hours a day on the government website. We've also listed some helplines below.

If you are in immediate danger, call the police on 999. 

If you can’t speak and are calling on a mobile, press 55 to have your call transferred to the police.

Financial abuse

Financial abuse can happen to anyone, whatever age or gender.

It is the mistreatment of someone in terms of their money or assets, such as their property. Financial abuse often occurs alongside other forms of abuse. 

It's more common than you might think and can take many forms. For example, someone could be preventing you from earning or using your own money, taking out loans in your name or spending your money without your permission.

Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations, and Scottish Friendly is not responsible for their content.

The Financial Support Line for Victims of Domestic Abuse

A partnership between Money Advice Plus and Surviving Economic Abuse.

Surviving Economic Abuse

The only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.


Help for women and their children fleeing an abuser.

We're here to help

If you are looking for help with managing your account, you can call, write or send a message.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ