Protect yourself against scams

Unfortunately, scams are prevalent in today's digital landscape and they can occur in many forms.

Scams can come in many forms. For example:

  • Phishing emails

  • Fraudulent calls

  • Deceptive online schemes

The one thing that they all have in common is that they're designed to obtain access to your money or personal details.

The key to protecting yourself is being able to recognise when something could be a scam and also knowing what to do if you think you might have been the victim of one.

Our dedicated team has received appropriate training to help assist you in navigating these types of risks and it is our priority to empower you with the knowledge and tools you require to do so.

If you would like to know more or have any concerns, please contact us.


Some hints and tips to help you stay vigilant

Scottish Friendly, or any genuine financial services provider, or the police, will never ask you to provide your account details over the phone. If you receive a request like this, end the call and phone your provider back on a number that you know is theirs - not a number the person calling provides to you.

  • Before you respond to anything that asks you to share your personal information, ask yourself why they need your details and consider whether the call is expected.

  • If you receive anything like a calling card through your door asking for personal details - think twice before sharing anything.

  • If someone you don't know contacts you claiming that someone you do know needs help or money, it’s extremely unlikely to be legitimate.

  • Don’t make any advanced payments until you're sure the company you’re dealing with is legitimate.

  • Use caution when clicking links in emails because scammers will regularly try to get your sensitive personal information in this way by using fake invoices. Even if you believe that an email looks legitimate, be careful before you click on any links.

  • If you receive a call, remember that just because the person knows your name or postcode doesn’t mean they're calling for a legitimate purpose.

  • Make sure all of your accounts have a strong password, don’t use the same password for multiple accounts and change your passwords regularly.


Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations, and Scottish Friendly is not responsible for their content.

Action Fraud

Visit their website or you can also call the charity on 0300 123 2040.

Citizens Advice

Visit their website or you can also call the charity on 0344 411 1444.

We're here to help

If you think you've been a victim of a scam and your accounts with us may have been compromised, please call us immediately and we'll do everything we can to help you.

We will never email or call you to disclose or verify your debit card or bank account details. If you are contacted or receive an unsolicited email which asks you for these details, ignore the email and report the incident to us.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ