Get in touch

Have a look at our frequently asked questions and check if your question has already been answered. If you can't find the answer you need, please don't hesitate to contact us.

If you'd like to get in touch with a question about our products or any other subject associated with Scottish Friendly, you can:

Email us

Whether you have a question you'd like to ask or you're moving address, contact us to let us know using our email enquiry form

If you're changing your name, you'll need to write to us enclosing a copy of the relevant information (e.g. a marriage certificate) at the address below.


Telephone us

Call us on (UK) 0333 323 5433 or (Eire) 1890 987 919.

Lines are open 8.30am-5.30pm, Monday to Friday. For your protection calls may be monitored and recorded.


Write to us

Scottish Friendly Assurance Society Ltd

Scottish Friendly House
16 Blythswood Square

Glasgow
G2 4HJ

Sign up for our newsletter

We send a newsletter each month, containing information about our products and news about Scottish Friendly. Register online if you'd like to receive copies. We will not share your details with any third parties and you can unsubscribe at any time.


Submit a death claim

If you want to submit a death claim form you can download and print this here. Full instructions including a checklist are also provided.

You will need the Adobe Acrobat Reader (opens in a new browser window) to view the PDF. If you do not have it you can download it for free from the Acdobe website.


Can't find your maturity claim form?

If you have misplaced your maturity claim form you can download a replacement maturity claim form here (PDF).


Can't find your policy document?

If you have lost your policy document you can download a Lost Policy declaration form below, to complete and return with your claim form:


Looking to change your bank details?

If you have a My ISA product and are registered for My Plans, you should update your bank details online through My Plans. If you have one of our other products or are not registred for My Plans you can possibly update you bank details over the phone by calling our Customer Contact Centre on the telephone number above. Alternatively you can download a Direct Debit mandate here (PDF).


Tell us what you think

As a member of Scottish Friendly, we value your comments. If you'd like to ask a question or give us some feedback, please complete our email enquiry form.


Make a complaint

If you need to make a complaint, you will find our contact details here.