If you have any questions please call us on:
0333 323 5433
Monday to Friday8.30am-5.30pm
For your protection calls may be monitored and recorded
At Scottish Friendly, we aim to provide the highest possible standards of customer service at all times. However, if we do not meet your expectations or you are dissatisfied in any way with our service or products we would like to know.
Here are our contact details if you ever need to complain:
Lines are open 8.30am-5.30pm, Monday to Friday. For your protection calls may be monitored and recorded.
We will acknowledge the complaint within 5 working days of receipt of complaint, by letter.
We will investigate the complaint and endeavour to send a final response within 4 weeks of receipt of your complaint. If we are unable to provide a final response within this time we will send an update.
We will endeavour to send a final response within 8 weeks of receipt of the complaint. If we are unable to provide a final response within this time frame, we will write explaining why and advise you when to expect a final response.
In the unlikely event that the above steps fail to resolve any issue within 8 weeks, you may refer the matter to the Financial Ombudsman Service. In every case a leaflet describing their procedures will be sent to you with our final response.
You can contact the Financial Ombudsman Service at:
You may also use the EU online dispute resolution (ODR) platform. More information can be found here.
Making a complaint won't affect your legal rights.
Scottish Friendly is not responsible for the accuracy of the information displayed on externally linked third party websites. The Scottish Friendly Group of Companies consists of the following companies: Scottish Friendly Assurance Society Limited – Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Member of AFM, Member of ABI: Life, Savings and Investments. Scottish Friendly Asset Managers Limited – Authorised and regulated by the Financial Conduct Authority. Member of The Investment Association. Registered in Scotland No 187215: OEIC Managers, ISA Managers. Scottish Friendly Insurance Services Limited – Authorised and regulated by the Financial Conduct Authority. Registered in Scotland No 113007. SFIS (Nominees) Limited - Registered in Scotland No 397351. Head office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ.