Sustainability and social impact

We care about making a difference and our social impact work is our way of helping to make a positive influence. We want to play our part in helping to address climate change and reduce the effect it could have on our present and future customers.


Social impact

Our social impact work focuses on how we can help drive meaningful change for wider society. The main way that we make a social impact is through the provision of insurance and savings products, and as a mutual, to make being prepared financially for the future accessible to everyone.

A voice for good

We use educational content and reactive commentary in the media to be the voice and champion for our customers. Through the media we believe we can, and should, use our voice for good. We speak out about the issues that impact our customers and their families’ and as a mutual, we believe that this is our responsibility.

We recognise that we have a responsibility not only to be a powerful voice, but also a helping hand for everyone. We will continue to make an impact on our local and wider community. We're proud to continue our tradition of community involvement and we're committed to helping young people and those most in need.

Our action on climate change

We’ve been helping generations to invest for their financial future for over 160 years and, as a mutual, we have a deep-rooted sense of duty. We consider the long-term future when it comes to our customers’ investments and business. That’s why it’s important for us to develop our own climate change action plan.

We believe it’s important to look for ways to make our own business more efficient, so that we can reduce our environmental footprint. Our target is to achieve net zero for our own direct operation (scope 1 and 2) emissions by 2030.

Reducing our carbon footprint

We're committed to becoming a net-zero carbon emission business by 2050. This includes the footprint arising from our investment portfolio. As part of that journey, we’ll consider climate change risks and opportunities in our own direct operations and ways that we can reduce them, with an ambition to meet net zero here by 2030.

ESG reporting

We require our investment managers to develop Environment Social and Governance (ESG) reporting, helping to ensure that the impact of our customers’ investments is understood.

View our latest sustainability report.