How your personal information is used by Scottish Friendly.
Last updated May 2018
This notice describes how we collect, store and use cookie information. It applies to personal information provided, either by you or by others on your behalf. It also explains the rights you may have in relation to the personal information that we hold on you.
In this section you will find information on what cookies may be set when you visit the Scottish Friendly website and how to reject or delete them.
We want to make the services we provide easy, useful and reliable. The delivery of services on the Internet, can involve placing small amounts of information on your device, for example your computer or mobile phone, via small files known as cookies.
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. They cannot be used to identify you personally.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can manage these small files yourself and learn more about them via www.direct.gov.uk/managingcookies.
1.1. How to control and delete cookies
You can access comprehensive information on how to do this on a wide variety of browsers by visiting www.allaboutcookies.org. Here you will also find details on how to delete cookies from your machine as well as some general information on about cookies.
Please note that restricting cookies may impact on the functionality of the Scottish Friendly website.
If you want to view your cookie code, simply click on the cookie to open it and you’ll see a short string of text and numbers. The numbers are your identification card and they can only be seen by the server giving you the cookie.
If you are using a mobile and require information of how to do this on the browser of your mobile phone you will need to consult your handset manual.
To completely opt-out of our suppliers that collect data with regard to your interaction with the Scottish Friendly website, please refer to section 15.3.2, ‘Cookies set for web analytics’ below.
Our website makes use of four cookies - Google Analytics, Hotjar, Scottish Friendly and Affiliate. Cookies are used for the normal operation of our website, as well as research and development.
The third party cookies we use monitor how visitors use our site so that we can continue to improve the service we provide. These cookies are only used to identify general visitor behaviour and will not establish personal information.
1.3. Third party cookies
Scottish Friendly uses a number of suppliers who also set cookies on its website on its behalf.
1.3.1. Cookies set for embedded social web content
To support engagement and information supply, from time to time Scottish Friendly may embed photos and video content from websites such as You Tube and Facebook.
This means that when you visit a page that has content embedded from Facebook or You Tube, you may be presented with cookies from these sites.
Cookies of this nature include:
1.3.2. Cookies set for web analytics
Scottish Friendly uses third party services to gather data on the usage of our website on our behalf. This is done using cookies embedded on our website. The cookies are used to monitor how visitors use our site such as, the links that are used most frequently or which pages get fewest unique views.
The purpose of this is to continue to improve the service we provide to users. The cookies are only used to identify general visitor behaviour (via Google Analytics and Hotjar) and do not establish personal information.
Cookies of this nature include:
Scottish Friendly uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate a visitor’s use of our website.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
By using Scottish Friendly’s website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Scottish Friendly uses Hotjar web analytics. Hotjar may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website. This site does not use Hotjar to collect any personally identifiable information entered on the website. Hotjar does not track your browsing habits across websites which do not use Hotjar services.
By using Scottish Friendly’s website, you consent to the processing of data about you by Hotjar in the manner and for the purposes set out above.
We use the information collected by Hotjar to analyse how users interact with our website in order to improve our online service. You can choose to disable Hotjar tracking at https://www.hotjar.com/opt-out.
Scottish Friendly uses Flashtalking, an independent ad servicer that uses data to personalise advertising in real time. Flashtalking's platform uses various technologies to collect information, including cookies, web beacons, web storage, advertising device identifiers, and similar mechanisms. The technology may be used to show relevant ads based on your web browsing activity.
Scottish Friendly use 2 AdJug Containers (secure and non-secure) for Remarketing purposes and 6 different AdJug Containers for tracking Conversions on different products. These are used for targeting and optimisation as well as reporting and attribution. Users are assigned anonymous, unique user id’s stored in the cookie. Time between clicks is also logged and taken into account by an audience profiling algorithm. No additional data is passed to the conversion pixel.
Data is stored in a fully owned data warehouse, not shared outside this product. Data stored is a behavioural profile + tracking data on a per user basis, indexed by userid stored in the cookie. Data is also stored within AdJug databases such as client contact and campaign details. Both are stored for up to two years. User tracking data from pixels is stored for one day and then moved into backup - 15 days backup data is retained.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or proprietor if you have any concerns or questions.
In addition, if you linked to this Site from a third party site, for example cashback websites, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and again contact its owner or operator if you have any concerns or questions.
1.4. List of main Scottish Friendly cookies
This is a list of the main cookies set by Scottish Friendly. Underneath the list you’ll find more detail on each of the cookies regarding what they are used for.
Scottish Friendly system session cookie
Expires when the browser session is closed
Scottish Friendly affiliate tracker cookie
Expires when the browser session is closed
This is a system session cookie, necessary for the normal operation of the Scottish Friendly website.
This is a system session cookie, necessary for the normal operation of the Scottish Friendly website. In particular, it applies to customers who decide to purchase a plan online. In doing so, a session cookie is applied which provides an applicant with a user ID. It is strictly necessary to complete the application process. The information submitted on each screen of the application form is encrypted and stored on the system to allow a user to move through each stage of the application process. At the end of the process, all of the information that the user has provided is submitted.
This is a session cookie which enables session management on the My Plans web application. An example of this would be enabling you to stay logged into your account. The cookie expires at the end of your browser session.
This is a session cookie containing the affiliate source, necessary for processing cash back payments from affiliate websites. It is an affiliate tracker cookie. The cookie is placed by Scottish Friendly to capture the name of the website that a customer has been directed from. It contains the affiliate source and it is necessary for processing cash back payments from affiliate websites.
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