Our culture & values

At Scottish Friendly, our culture is at the heart of who we are and how we operate.

Scottish Friendly is more than just a workplace; we're proud to have a working culture that represents a friendly and collaborative community.

Our values

Our unwavering commitment to our customers is the driving force behind everything we do. We believe in going the extra mile and aim to exceed their expectations. But it's not only about our customers; it's also about our colleagues.

We're dedicated to creating a workplace where every individual is valued for their unique strengths and perspectives. We're not just colleagues; we're a supportive team of people. Join us, and you'll find a place where you can thrive, grow and truly be yourself.

Our values can be found below:

loved ones

We care about our customers

+ Our customers are at the heart of everything we do  +  We’re committed to doing the right thing for our customers  +  We listen to and learn from our customers


We’re in this together

+ We collaborate and value each other’s opinions  +  We’re a small team with a big impact  +  We support each other to thrive and grow


We keep moving forward

We always see change as an opportunity +  Our progress is based on careful management of our risks + We have the courage to test new ideas and learn from them

Working for Scottish Friendly

Best companies

We make continued efforts on Scottish Friendly being a great place to work. Our participation in the externally accredited Best Companies Survey helps us to measure the success of this and results have been encouraging. Since joining in 2022, we've been identified as a 'One to watch' and moved to a 'one star company' and attained a 'very good place to work' classification in 2023.