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Ways to get in touch

Email us

Contact us with your question or feedback online by completing our online contact form.


Write to us

Scottish Friendly Assurance Society Ltd
Galbraith House
16 Blythswood Square
G2 4HJ

Phone us

Call us on (UK) 0333 323 5433 or (Eire) 3531 800 816 736

For Canada Life customers please call 0330 135 9539

Lines are open 8.30am-5.30pm, Monday to Friday. For your protection calls may be monitored and recorded.

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Contact us

Some information we would like to share with you.

  • If you are calling for a current valuation why not see if our valuation tool can help you? Or why not try our My Plans service or App?
  • Our contact centre is open from 8.30 am to 5.30 pm Monday to Friday. If you are able to contact us via our online contact form then please do. Your enquiry will receive exactly the same level of service as if you had called in and we will get back to you as soon as we can. This leaves our phone lines open for those customers unable to access the web.

Make a complaint

At Scottish Friendly, we aim to provide the highest possible standards of customer service at all times. However, if we do not meet your expectations or you are dissatisfied in any way with our service or products we would like to know.

Use the contact details above if you'd like to get in touch, or
find out more about how we handle complaints.

Sign up for our newsletter

Don’t miss out on any of our monthly offers that could help kickstart your investment and savings journey with one of the UK’s leading mutual societies.

Sign up for our newsletter

We will not share your details with any third parties and you can unsubscribe at any time.

Submit a death claim

If you want to submit a death claim form you can download and print a form to send to us. Full instructions including a checklist are also provided.

Download death claim form

Can't find your maturity claim form?

If you have misplaced your maturity claim form you can download a replacement form.

Download maturity claim form

Can't find your policy document?

If you have lost your policy document, you can download a Lost Policy Declaration form to complete and return with your claim form.

Download lost policy document form - surrenders claim

Download lost policy document form - maturity / death claim

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