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Contact us

Like most businesses in the UK, Covid-19 has impacted our service levels. If you are able to contact us via our online form then please do. Your enquiry will receive exactly the same level of service as if you had called in and we will get back to you as soon as we can. This leaves our phone lines open for those customer unable to access the web.

If you need to speak with someone, please be understanding that it will take longer than usual to answer.

If we’re already dealing with your query, please avoid contacting us for updates - rest assured, our staff are processing these as fast as they can and will be in touch as soon as possible. 

Whilst we remain open for business and are managing transactions as best we can, there's some information we would like to share with you.

  • Alternatively if you are calling for a current valuation why not see if our tool here can help you? Or why not try our My Plans service or App?
  • Whilst we are still receiving mail from Royal Mail, this seems to be taking slightly longer than usual to be delivered.
  • Our contact centre is open from 8.30 am to 5.30pm each weekday. Whilst we are trying to answer most calls within 20 minutes, it is likely that due to demand this will take longer. Please avoid calling unless absolutely necessary. If you are able to contact us via our online form then please do. Your enquiry will receive exactly the same level of service as if you had called in and we will get back to you as soon as we can. This leaves our phone lines open for those customer unable to access the web.
  • The Government are warning the public to be extra vigilant at this time and be wary of scams related to Covid-19. Click here to view their advice.

We are sorry for the inconvenience this is causing you, but please bear with us and support to help our most vulnerable customers in these difficult times.

Ways to get in touch

Email us

Contact us with your question or feedback online by completing our online form.

Write to us

Scottish Friendly Assurance Society Ltd
Scottish Friendly House
16 Blythswood Square
Glasgow
G2 4HJ

Phone us

Call us on (UK) 0333 323 5433 or (Eire) 1890 987 919.

For Canada Life customers please call 0330 135 9539

Lines are open 8.30am-5.30pm, Monday to Friday. For your protection calls may be monitored and recorded.

For Mobius Life customers please call 01733 353405, Monday to Friday 9.00am to 5.00pm.

Make a complaint

At Scottish Friendly, we aim to provide the highest possible standards of customer service at all times. However, if we do not meet your expectations or you are dissatisfied in any way with our service or products we would like to know.

Use the contact details above if you'd like to get in touch, or
find out more about how we handle complaints.

Sign up for our newsletter

We aim to send a newsletter each month containing information about our products and news about Scottish Friendly.

Sign up online if you'd like to receive a copy

We will not share your details with any third parties and you can unsubscribe at any time.

Submit a death claim

If you want to submit a death claim form you can download and print a form to send to us. Full instructions including a checklist are also provided.

Download death claim form

Can't find your maturity claim form?

If you have misplaced your maturity claim form you can download a replacement form.

Download maturity claim form

Can't find your policy document?

If you have lost your policy document, you can download a Lost Policy Declaration form to complete and return with your claim form.

Download lost policy document form - surrenders claim

Download lost policy document form - maturity / death claim

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