Support with illness or disability

We know that it can be difficult to manage your account if you're dealing with an illness or disability – even if the impact is only temporary.

We understand that everyone is affected differently and it's important to provide you with the right support that works best for you. An example would be to make changes to the way we communicate with you to make it easier to contact us or to access your money.

You can contact us and we'll happy to work with you to find the best way we can support you.


Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations and Scottish Friendly is not responsible for their content.

UK government

The UK Government can provide financial help if you're disabled.

Citizen's Advice

Check what benefits to claim if you’re sick or disabled.

We're here to help

If you're looking for help with managing your account, you can call, write or send a message.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ