Need someone to help you manage your account?

It's important to us to provide all our customers with a great experience and to ensure managing your account is as straightforward as possible. We understand this could be difficult for those that may find phoning or writing to us challenging.

This may include those that don’t have access to the internet, those that find talking to someone over the phone to be stressful or those that find it difficult to carry out a telephone security check.

If you're someone who requires additional support to manage your account, a trusted family member or friend may be able to help you when you need to contact us.

If you'd like to, you can contact us and we'll be happy to help you find the right support that works for you.

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Power of Attorney

If you'd like to give someone Power of Attorney, meaning they'll be able to instruct us on your behalf in some circumstances, visit the UK government website to find out how to put this in place.

Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations, and Scottish Friendly is not responsible for their content.

Dementia UK

Specialises in supporting families living with dementia.

Age UK

A charity that offers support and guidance to older people in the uk.

We're here to help

If you are looking for help with managing your account, you can call, write or send a message.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ