Mental health

We recognise that mental health is just as important as physical health, and these types of challenges can have an impact on daily life. It's a priority for us to ensure all of our customers feel heard and supported, including those that may be impacted by mental health struggles or existing issues, and ensure you can manage your account in the best way that works for you.

We're also happy to help if you’d like to contact us on behalf of someone who may not be able to do so themselves.

Your privacy is a priority for us, and we want to create an environment where you feel empowered to reach out for any support you may need. All members of our customer services team have gone through appropriate training to help people manage their accounts during times when they might be more vulnerable.

We're here to support you every step of the way. Please contact us, so we can work with you to find the best way to support you.


Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations, and Scottish Friendly is not responsible for their content.


Mind offers information and advice on things like diagnoses, treatment options and your legal rights. The charity also has peer support and an info line, which can answer your questions about mental health problems and where to get help.


Sane runs a mental health helpline with a team of trained and experienced volunteers. SaneLine can tell you about the mental health system and help you work out your best way forward if you're unsure. The charity also offers support over email and text message.


Details on how to access mental health services.

We're here to help

If you're looking for help with managing your account, you can call, write or send a message.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ