Mental health

We recognise that mental health is just as important as physical health, and these types of challenges can have an impact on daily life. It's a priority for us to ensure all of our customers feel heard and supported, including those that may be impacted by mental health struggles or existing issues, and ensure you can manage your account in the best way that works for you.

We're also happy to help if you’d like to contact us on behalf of someone who may not be able to do so themselves.

Your privacy is a priority for us, and we want to create an environment where you feel empowered to reach out for any support you may need. All members of our customer services team have gone through appropriate training to help people manage their accounts during times when they might be more vulnerable.

We're here to support you every step of the way. Please contact us, so we can work with you to find the best way to support you.