Other ways to speak with us

We recognise that some customers may find it hard to write to us or speak to us on the phone, which in turn can create challenges when managing their account. Some reasons for this may be if the customer doesn’t speak English, find difficulty in reading or feel anxious when speaking on the phone.

We want to provide you with any support you require to make your experience with us as straightforward as possible.

In order for us to do so, it is important that we understand what support you need. Please contact us, so we can work with you to find the best way we can help you.


Helpful support groups and charities

Just so you know, the links will open in a new window. These links are to external organisations, and Scottish Friendly is not responsible for their content.

Read Easy

A charity that helps adults improve their reading.

Everyone Connected

An initiative by the Good Things Foundation to help more people access the internet.

We're here to help

If you are looking for help with managing your account, you can call, write or send a message.

Call us

(UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers please call 0330 135 9539.

Lines are open 8.30am-5.30pm, Monday to Friday. 

For Mobius Life customers please call 01733 353405, Monday to Friday 9.30am to 4pm.

Calls may be monitored for quality and feedback purposes.

Contact form

Send us a message with your questions or feedback by completing our online contact form.

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square


G2 4HJ