Important Customer Update - Annuity Payments

Scottish Friendly has recently changed the system it uses to make annuity payments. Unfortunately, things haven`t gone as seamlessly as planned and, as a result, some customer payments weren’t paid correctly.

We understand how frustrating this will be and we’re extremely sorry for any inconvenience we may have caused you. We’ve been working tirelessly to resolve this problem and get everything back to normal for your next scheduled annuity payment.

We’ve answered below some questions you may have and set out what we’re doing to resolve this issue for you.

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Information for customers who received a late payment

Information for customers who received their payment early

Information for customers who we've paid twice in error

Get in touch

Our Glasgow-based Customer Service team is available to help you. Find out how to email us, write to us or speak directly to a member of the team below. Whatever your query, we'll provide a friendly greeting and our best customer care.

Phone

Call us on (UK) 0333 323 5433 or (Eire) 3531 800 816 736.

Phone lines are open Monday to Friday, 8.30am to 5.30pm.

For your protection, calls may be monitored and recorded.

Email

Contact us with your questions or feedback by completing our online contact form.

Write

Scottish Friendly Assurance Society Ltd
Galbraith House
16 Blythswood Square
Glasgow
G2 4HJ