We’re sorry that you’ve received your payment late. We should have done better to make sure your payment reached you on time. Please be assured that this was a 'one off' mistake, and your annuity will be paid on its correct date going forward. You don’t need to do anything; we have this in hand.

Please contact us to let us know if this is the case. As a valued customer, we want to make sure that we put things right for you. We’ll review each case to make sure that we can provide you with the help you need

You can email our annuity team at [email protected]  

Alternatively, if you need to speak to someone you can call us on 0333 323 5433. Lines are open Monday to Friday 8:30am – 5:30pm. Calls cost no more than calls to landline numbers starting with 01 or 02 and if you are calling from a mobile phone, calls will count towards any inclusive minutes you have.

We’re sorry that you have received your payment earlier than usual. Your next scheduled payment will be made on your normal payment date. You don’t need to do anything; we have this in hand.

As your next annuity amount will be made on your original payment date, it will be longer than usual before you receive your next payment from Scottish Friendly. You’ll need to plan for the extended time until you receive your next annuity payment from us.

You can email our annuity team at [email protected]  

Alternatively, if you need to speak to someone you can call us on 0333 323 5433. Lines are open Monday to Friday 8:30am – 5:30pm. Calls cost no more than calls to landline numbers starting with 01 or 02 and if you are calling from a mobile phone, calls will count towards any inclusive minutes you have.

We’re extremely sorry for this mistake. Here's what you need to do:

• Please arrange for the duplicate payment to be returned to us. This will help us to ensure that future annuity payments are made on time and correct.

• The email or letter you have received from us includes the bank details that we need you to pay the duplicate payment amount back to.

Please be assured that this was a 'one off' mistake, and your annuity will be paid on its correct date going forward. You don’t need to do anything; we have this in hand.

Please contact us to let us know if this is the case. As a valued customer, we want to make sure that we put things right for you. We will review each case to make sure that we can provide you with the help you need.

You can email our annuity team at [email protected]  

Alternatively, if you need to speak to someone you can call us on 0333 323 5433. Lines are open Monday to Friday 8:30am – 5:30pm. Calls cost no more than calls to landline numbers starting with 01 or 02 and if you are calling from a mobile phone, calls will count towards any inclusive minutes you have.