You may have received a letter from The Tracing Group. Scottish Friendly have engaged a third-party, The Tracing Group (TTG), who we have a longstanding relationship with to complete tracing on our behalf. For more information, click here.
Nothing at all. Your statement is simply for your records and a great opportunity to check-in on how your policy is performing.
You’ll see the change in the next statement you receive and this will be aligned to your policy anniversary.
A long-standing customer is a valued customer that has trusted us with their investment for many years and holds a product that we no longer offer to new customers.
As part of our ongoing commitment to ensuring our customers receive the best possible service, we've made some improvements to your statement. We want to make sure that our customers get the same level of attention and support, no matter how long you've been with us.
As a long-standing customer your updated statement is designed to provide you with clear, regular updates about your policy features, helping you stay informed at key moments throughout your policy's life. This way, you'll always have the information you need to make informed decisions.